FAQ & Site Info
Terms of ServiceIf you’re interested in something on our website, please contact us via email (firstname.lastname@example.org). We generally reply the same day. If you have any specific questions about an item, feel free to ask. We also have no problem giving an “in-hand” description over the phone. We accept payment via PayPal. If you live in the Los Angeles area and prefer to pick up the gear in person, feel free to contact us for arrangements.
At Still Kickin Music, we only want happy customers, so we accept returns on most items within a week of delivery. If you’re not happy, just let us know by email, and we’ll arrange return shipping. You, the buyer, will be responsible for shipping charges both ways, but upon receiving the item in exactly the same condition it was sent out, we will provide you with a full refund of your purchase price.
Please retain all your shipping materials, box, packing, etc, so you can ship it back safely. Certain items will be no-return, such as autographed items, but we will note that in its item description. Thanks!
Our preferred shipping method is USPS Parcel Post, as we have found it the safest and most economical. If you prefer a different method of shipment, you can contact us to discuss rates. We do not ship UPS.
We use USPS Priority International for most overseas shipping. For some countries, FedEx may be necessary. For instance, some countries cannot receive large packages via USPS. For those countries, you may have the option of getting the guitar via USPS with the neck removed or without the case, or paying more for FedEx to allow for a larger package. If you are not in North America, Japan or Europe, the international shipping rate in the Buy Now button may not apply to you, and we advise that you contact us first before buying.
Please note: international shipping price quotes DO NOT include any Customs fees or duties imposed by your country, over which we have no control. Thanks!
Note on Packing and Insurance
Here at Still Kickin Music we take packing every item we sell very seriously. We only use the best quality packing materials and we are extra vigilant about our items getting to the buyer unharmed. Rest assured when you buy from us, your item will be packed with extreme care and insured for its full value.